Practice

Sector: Private

Industry: Services

Domain: Chemical plants

Describe

Organization. Plant redesign comprises three stages. First, one of the designers is tasked with producing a conceptual design. Then, a small team prepares a basic design. Subsequently, a larger team produces a detailed design.

Environmental factors. Competition with other companies.

Issues. At present, the principal designer is the only one who has mastered the conceptual design stage. Training designers in this stage is going slowly. Since the expertise required is largely unique, hiring is not an option.

Present

Goal. Increase performance.

Objective. Reduce the dependency on the principal designer in the stage of conceptual design.

Benefits. More innovation, less risk, and more revenue.

Identify

• Production / Delivery / Strategy formulation:
  • Estimate the required effort.
  • Determine the process flow.
• Production / Delivery / Problem formulation:
  • Appraise customer traits.
• Production / Delivery / Concept formulation:
  • Analyze the impact of a concept.
• Production / Delivery / Solution formulation:
  • Display commercial acumen.

Compare

• Reputation:
  • Estimate the required effort.
  • Determine the process flow.
• Stakeholder needs:
  • Appraise customer traits.
  • Analyze the impact of a concept.
  • Display commercial acumen.

Characterize

• Knowledge:
  • Appraise customer traits.
  • Analyze the impact of a concept.
• Experience:
  • Estimate the required effort.
  • Determine the process flow.
• Intuition:
  • Display commercial acumen.

Appraise

• Single presence:
  • Estimate the required effort.
  • Determine the process flow.
  • Appraise customer traits.
  • Analyze the impact of a concept.
  • Display commercial acumen.

Anchor

• System. Include as instructions in the standard operating procedure:
  • Appraise customer traits.
  • Analyze the impact of a concept.
• System. Elicit and include as instructions in the standard operating procedure:
  • Estimate the required effort.
  • Determine the process flow.
• System. Circumscribe and/or illustrate and include as preconditions in the standard operating procedure:
  • Display commercial acumen.
• Skills. Train the responsible manager in assessing designers on the capabilities mentioned in the preconditions of the standard operating procedure.
• Skills. Train the designers who meet all preconditions in the standard operating procedure.